Telco Pro Services operates a robust telecommunications infrastructure. To ensure reliable logging of operational events and comply with the Czech cybersecurity act, it has implemented Logmanager.

About customer

Telco Pro Services, a member of the CEZ Group, operates a robust telecommunications infrastructure. This includes both traditional TDM transmission and voice systems (PDH/SDH, digital exchanges including transit networks) as well as modern data networks built on multi-service MPLS architectures.

The company primarily offers the following services:  

  • Publicly available electronic communication services  
  • Data and voice services in corporate networks  
  • Data communications for control systems management  
  • Lease of data circuits, services for operators and ISPs  
  • Technology management for customer-owned assets  

Key challenges

Due to obligations arising from the Czech Cybersecurity Act, the company sought a solution to enhance IT observability and security of its infrastructure. 

Logmanager was chosen as a tool to:  

  • Create a forensic data repository to retain data for possible incident investigations or as legal evidence in cybersecurity events.
  • Collect operational events from telecom, security, and supporting systems.
  • Forward logs to the corporate SIEM for evaluating cybersecurity events and incidents.

Deployment

The rapid deployment and flexibility of Logmanager, which can operate independently of data infrastructure sources, allowed for swift development and expansion across the customer’s heterogeneous infrastructure.

Due to the positive test results and the system’s ability to work with data through an intuitive graphical interface, Logmanager was rolled out across the entire infrastructure.

Logmanager now addresses the need for capturing operational logs and events from telecommunications infrastructure, security solutions, and supporting systems. Thanks to its straightforward rule-based logic, the customer can define customized event structures for each technology, enabling tracking and alerting on relevant events.

The system is used by operational staff and technology administrators on a daily basis.

Thanks to the Logmanager’s performance, the system makes it easy to search historical data for the first occurrences of events and to trace related information from the broader infrastructure.

Each team uses Logmanager for their particular use cases, such as firewall management, monitoring configuration changes on telecom devices, hardware platform status monitoring, AAA infrastructure support, and more.

Events from various systems are sent to Logmanager and stored as operational records. Logmanager also feeds this data into the corporate SIEM solution, which enhances the evaluation and investigation of cybersecurity incidents.

Impactful results 

Today, the Logmanager platform operates as a shared support system for the entire infrastructure. It has helped Telco Pro Services comply with the Czech Cybersecurity Act by providing an effective IT observability and security platform, as well as a forensic data repository.

With Logmanager, data from the entire infrastructure is retained for a desired period which enables retrospective event investigations or provides evidence in cybersecurity incidents.

Thanks to its ability to ensure data integrity and confidentiality, Logmanager is trusted as a reliable source of information for legal proceedings.

The customer specifically values Logmanager for the following:

  • A reliable environment for collecting operational events from individual technologies and communication systems.
  • Sufficient capacity, performance, and reliability.
  • Ability to investigate application crashes or operational issues.
  • Prediction and prevention of failures, data breaches, and insights into unusual or suspicious transactions and access attempts.
  • Monitoring configuration changes made by system administrators and operators.
  • Diagnostics and resolution of security incidents.
  • Tracking user access, activities, SLA compliance, and audit requirements.
  • Availability of forensic data for investigating security incidents.
  • Monitoring and ensuring compliance with legal regulations, standards, and norms.

To learn more about Logmanager, feel free to contact us or book a demo with one of our experts.