Operating a large heterogeneous IT infrastructure, Panasonic has transitioned from a legacy open-source Elasticsearch system to a tailored log management solution, enabling its IT teams to maintain observability and respond quickly to operational and security incidents.

Key Challenges

As part of the global Panasonic Industrial Devices group, Panasonic Industrial Devices Slovakia operates two major manufacturing plants with a vast IT infrastructure. Their setup includes:

  • 250 virtual servers, 
  • 3000 endpoints, 
  • 250 access points, 
  • and 250 switches. 

Initially, Panasonic used an in-house log management system based on open-source Elasticsearch. However, the lack of professional support, coupled with the effort required to maintain the system, stretched their IT team too thin. As a result, they sought a more sustainable, professionally supported solution to handle their logging and security needs.

Solution

Panasonic Industrial Devices Slovakia chose Logmanager for its ability to blend familiarity—replicating many of the functionalities they had grown accustomed to—with the added benefit of professional support.

The key attraction was Logmanager’s built-in dashboards, maintained parsers, and zero-touch updates, which saved their team valuable time.

Instead of migrating from their old system, they built their Logmanager solution from scratch, benefiting from partner support and comprehensive training. This empowered their team to handle customizations, leveraging both built-in parsers and proprietary ones developed using the visual programming language, Blockly.

Thanks to this, the transition to Logmanager was seamless, exceeding Panasonic’s expectations for ease of implementation.

Impactful Results

Today, their 30-person IT and security team manages a balanced mix of cybersecurity and IT operations use cases. Logmanager is crucial for monitoring key data sources such as switches, Wi-Fi access points, Windows servers, file logs, and firewalls.

Primarily, Logmanager is used to enhance cybersecurity, with capabilities for real-time threat alerting and incident investigation. In the realm of IT operations, it simplifies observability, allowing the team to streamline troubleshooting and ensure performance and reliability of their IT environment.

“With Logmanager, our IT teams are alerted when incidents occur and can respond faster, thanks to enhanced visibility into our infrastructure. This leads to more efficient investigations, better decision-making, and a significant boost in overall operational agility.”

Lubomir Gavenda

IT HW Section Leader

Panasonic Industrial Devices Slovakia

Panasonic Industrial Devices Slovakia now enjoys a reliable, fully supported log management platform that reduces the burden on their IT team. Especially, it values Logmanager for delivering:

  • flexible solution tailored to their unique needs,
  • customizable alerting logic,
  • valuable insights into the infrastructure resulting in faster incident investigation and response,
  • control over IT compliance posture and evidence for auditing purposes,
  • professional and responsive technical support.

Additional Benefit: Beyond IT Security

While the primary focus of Logmanager is on cybersecurity and IT operations, the platform also delivered value beyond these core use cases.

In one instance, Logmanager raised an alert about server room doors being left unlocked for an extended period. Upon investigation, the team discovered a hardware failure in the door’s electronic lock—a physical security risk that would have otherwise gone unnoticed.

This case highlights the broader utility of Logmanager in providing insights that transcend traditional IT monitoring, addressing even physical security concerns.

Conclusion

Logmanager enables Panasonic to focus on what matters—driving their business forward while maintaining a secure and compliant IT environment.

With faster incident response times, enhanced customization capabilities, and a stable, easy-to-use system, Panasonic has found a long-term solution that meets their evolving IT and security needs.

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